This Return & Refund Policy applies to qualifying wholesale purchases from Samshy Distribution, a trade name and commercial brand of SAMSHY LLC.
Because we operate primarily in B2B wholesale commerce and source products through multiple suppliers and fulfillment partners, return eligibility may vary by product, brand, manufacturer, supplier, product condition, and order type.
Products may not be returned without prior authorization.
Customers must contact Samshy Distribution before shipping any item back.
Unauthorized returns may be refused and may not qualify for a refund or credit.
A return may be considered where:
All return requests are subject to review.
Damage, shortage, and incorrect-item claims should be reported as soon as reasonably possible after delivery.
For best claim handling, customers should inspect shipments promptly and provide supporting documentation without unnecessary delay.
Specific products or suppliers may impose shorter claim periods, which will apply where disclosed.
We may request:
Claims that cannot be reasonably verified may be denied.
Unless the return relates to damage or an incorrect shipment, approved returned merchandise generally must be:
Products that are opened, used, damaged after delivery, relabeled, marked, stickered, repackaged, or otherwise altered may not qualify for return.
Depending on supplier and manufacturer restrictions, certain items may be final sale or non-returnable, including:
Product-specific restrictions may supersede this general policy.
Wholesale orders are placed for commercial resale purposes.
Returns requested solely because a customer changes their mind, over-orders inventory, experiences slow sales, loses marketplace eligibility, or no longer wishes to resell a product may not be accepted.
If such a return is exceptionally approved, restocking charges and return transportation costs may apply.
A customer’s inability to sell a product on Amazon, Walmart Marketplace, eBay, another marketplace, or any particular sales channel does not automatically make an order eligible for return.
Wholesale buyers are responsible for confirming their marketplace eligibility, category approval, brand authorization requirements, and platform policies before purchasing.
Products will generally not be eligible for return merely because a reseller disagrees with or cannot comply with a brand’s Minimum Advertised Price requirements.
Customers are responsible for reviewing applicable pricing and marketplace restrictions before offering products for resale.
Responsibility for return shipping depends on the reason for the approved return.
Where an error attributable to Samshy Distribution or its fulfillment process is verified, appropriate return arrangements may be provided.
For other approved returns, the customer may be responsible for return freight, insurance, handling, and related charges.
Approved non-defective returns may be subject to a restocking fee where permitted and where applicable supplier or fulfillment costs are incurred.
Any applicable restocking charge should be communicated during the return authorization process.
After an approved return is received and inspected, an eligible refund or account credit may be issued.
Refunds may exclude:
unless the charges resulted from a verified error for which Samshy Distribution is responsible.
If products arrive visibly damaged, customers should document the damage before removing or discarding packaging.
Photographs of the cartons, products, labels, pallet, and delivery condition may be required.
For freight shipments, customers should note visible damage on the carrier’s delivery receipt whenever possible.
If quantities received do not match the shipping documentation, notify us promptly.
We will review the order and coordinate with the applicable fulfillment provider, supplier, or carrier where necessary.
Manufacturer defects may be subject to the manufacturer’s warranty, return authorization process, or supplier-specific policy.
Where applicable, we may assist in directing the customer to the appropriate claim process.
Customers are encouraged to contact us regarding an order issue before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.
Fraudulent or abusive chargebacks may affect future account eligibility.
We may modify this Return & Refund Policy as supplier requirements, manufacturer policies, product categories, or operational procedures change.
SAMSHY LLC / Samshy Distribution
20 Romaine Ave
Jersey City, NJ 07306
United States
Phone: +1 551-359-4991
Email: [email protected]
Business Location: 20 Romaine Ave, Jersey City, NJ 07306
